Certifications and distinctions that make you trust and prefer ETN

When traveling outside your regular environment, it is important to ensure that the transportation you will use is safe. That is why the Mexican government grants different certifications and accreditations to each of the companies that have this objective. But did you know that there are even national quality distinctions? One of the most recognized companies is ETN, and today you will learn why our buses are considered excellent, what certifications we have, and more. Keep reading!

First, what is ETN?

ETN Turistar is a bus line dedicated to passenger transport, parcel and light messaging services. We have different services that allow people to transport and send their products safely.

Our strategically located offices cover more than 80% of Mexico's national territory, offering different destinations, among which the most prominent are Mexico City, Guadalajara, Monterrey, Puerto Vallarta, Mazatlán, Toluca, Aguascalientes, and many more.

Since its founding, we have done everything possible to continuously improve, providing the best travel experience to our passengers, so that our clients travel comfortably, safely, punctually, and with great hospitality. That is why we have gained great renown, certifications, and recognitions. Some of them are:

ISO 9001:2015 CERTIFICATION

This is an international standard managed by the International Organization for Standardization, ISO for its acronym in English. This certification establishes that we have the capacity to offer transportation products or services in accordance with the regulations applicable to their category. It implies that ETN has a constant commitment to the improvement of its processes.

Thanks to the strategic vision of our general management and the effort that began in 1997, ISO 9001 certification was achieved in the 2008 version in 2018. We currently maintain this commitment and certification with the 2015 version. With more than 20 years of history, we continuously improve to provide a better travel experience to our passengers, who travel comfortably, safely, punctually, and with great hospitality, by integrating and implementing new technologies and processes that facilitate everything from purchasing your tickets to arriving at your destination, and we also have new generation buses.

Through our Quality Management System, we continue to improve our services, operating with the highest levels of excellence in the sector and being the first leading Mexican luxury passenger transport company certified under this international standard.

ISO 18295:1 ACCREDITATION
CONTACT CENTER ACCREDITATION

In 1992, it was decided to incorporate a Contact Center whose main function was to provide information to clients and attend to travel agencies. In 1998, the 01 800 number was introduced to give clients the opportunity to contact us free of charge 24 hours a day, 365 days a year. Later, at the beginning of 2003, digital lines were incorporated due to strong demand.

From this demand arises the purpose of accrediting our Contact Center under the new international standard ISO 18295:1, thus guaranteeing its accessibility, reliability, and the consistent management of all interactions through this contact channel, as well as providing accurate and easily understandable information, being the first contact center in Latin America accredited under this standard.

SOCIALLY RESPONSIBLE COMPANY "ESR"

We are recognized as a "Socially Responsible Company" and distinguished since 2013 by the Mexican Center for Philanthropy (CEMEFI). This award must be renewed annually based on the evaluation of compliance with 144 indicators defined by CEMEFI itself.

As a socially responsible company, we are an organization that practices a new way of managing and doing business, ensuring that its operations are economically, socially, and environmentally sustainable; recognizing the interests of the different groups with which it relates and seeking the sustainability of future generations. Our business vision integrates respect for people, ethical values, the community, and the environment.

NATIONAL TOURISM QUALITY DISTINCTION - DIAMOND LEVEL

The certification integrates national and international knowledge, seals, and distinctions that will be granted to tourism service providers with high quality standards, with the aim of obtaining added value from all traveler experiences and interactions during a pleasant visit, guaranteeing their return and the attraction of new markets. The recognitions are awarded at five levels: Bronze, Silver, Gold, Platinum, and Diamond.

ISO 9001:2015 CERTIFICATION
QUALITY MANAGEMENT SYSTEM

Thanks to the strategic vision of our general management, this effort began in 1997, and by 2018, ISO 9001 certification was achieved in the 2008 version. Today, we maintain certification with the 2015 version, already 21 years of continuous improvement, providing a better travel experience to our passengers who travel comfortably, safely, punctually, and with great hospitality by integrating and implementing new technologies and processes that facilitate everything from purchasing their ticket to arriving at their destination, without neglecting transportation in our new generation buses.

It is through our Quality Management System that we continue to improve our services, operating with the highest levels of excellence in the sector and being the first leading Mexican luxury passenger transport company certified under this international standard.

Certifications

Certifications and distinctions that make you trust and prefer ETN

When traveling outside your regular environment, it is important to ensure that the transportation you will use is safe. That is why the Mexican government grants different certifications and accreditations to each of the companies that have this objective. But did you know that there are even national quality distinctions? One of the most recognized companies is ETN, and today you will learn why our buses are considered excellent, what certifications we have, and more. Keep reading!

First, what is ETN?

ETN Turistar is a bus line dedicated to passenger transport, parcel and light messaging services. We have different services that allow people to transport and send their products safely.

Our strategically located offices cover more than 80% of Mexico's national territory, offering different destinations, among which the most prominent are Mexico City, Guadalajara, Monterrey, Puerto Vallarta, Mazatlán, Toluca, Aguascalientes, and many more.

Since its founding, we have done everything possible to continuously improve, providing the best travel experience to our passengers, so that our clients travel comfortably, safely, punctually, and with great hospitality. That is why we have gained great renown, certifications, and recognitions. Some of them are:

ISO 9001:2015 CERTIFICATION

This is an international standard managed by the International Organization for Standardization, ISO for its acronym in English. This certification establishes that we have the capacity to offer transportation products or services in accordance with the regulations applicable to their category. It implies that ETN has a constant commitment to the improvement of its processes.

Thanks to the strategic vision of our general management and the effort that began in 1997, ISO 9001 certification was achieved in the 2008 version in 2018. We currently maintain this commitment and certification with the 2015 version. With more than 20 years of history, we continuously improve to provide a better travel experience to our passengers, who travel comfortably, safely, punctually, and with great hospitality, by integrating and implementing new technologies and processes that facilitate everything from purchasing your tickets to arriving at your destination, and we also have new generation buses.

Through our Quality Management System, we continue to improve our services, operating with the highest levels of excellence in the sector and being the first leading Mexican luxury passenger transport company certified under this international standard.

ISO 18295:1 ACCREDITATION
CONTACT CENTER ACCREDITATION

In 1992, it was decided to incorporate a Contact Center whose main function was to provide information to clients and attend to travel agencies. In 1998, the 01 800 number was introduced to give clients the opportunity to contact us free of charge 24 hours a day, 365 days a year. Later, at the beginning of 2003, digital lines were incorporated due to strong demand.

From this demand arises the purpose of accrediting our Contact Center under the new international standard ISO 18295:1, thus guaranteeing its accessibility, reliability, and the consistent management of all interactions through this contact channel, as well as providing accurate and easily understandable information, being the first contact center in Latin America accredited under this standard.

SOCIALLY RESPONSIBLE COMPANY "ESR"

We are recognized as a "Socially Responsible Company" and distinguished since 2013 by the Mexican Center for Philanthropy (CEMEFI). This award must be renewed annually based on the evaluation of compliance with 144 indicators defined by CEMEFI itself.

As a socially responsible company, we are an organization that practices a new way of managing and doing business, ensuring that its operations are economically, socially, and environmentally sustainable; recognizing the interests of the different groups with which it relates and seeking the sustainability of future generations. Our business vision integrates respect for people, ethical values, the community, and the environment.

NATIONAL TOURISM QUALITY DISTINCTION - DIAMOND LEVEL

The certification integrates national and international knowledge, seals, and distinctions that will be granted to tourism service providers with high quality standards, with the aim of obtaining added value from all traveler experiences and interactions during a pleasant visit, guaranteeing their return and the attraction of new markets. The recognitions are awarded at five levels: Bronze, Silver, Gold, Platinum, and Diamond.

ISO 9001:2015 CERTIFICATION
QUALITY MANAGEMENT SYSTEM

Thanks to the strategic vision of our general management, this effort began in 1997, and by 2018, ISO 9001 certification was achieved in the 2008 version. Today, we maintain certification with the 2015 version, already 21 years of continuous improvement, providing a better travel experience to our passengers who travel comfortably, safely, punctually, and with great hospitality by integrating and implementing new technologies and processes that facilitate everything from purchasing their ticket to arriving at their destination, without neglecting transportation in our new generation buses.

It is through our Quality Management System that we continue to improve our services, operating with the highest levels of excellence in the sector and being the first leading Mexican luxury passenger transport company certified under this international standard.