Buen Fin Terms and Conditions

Terms and Conditions – BUEN FIN

Buen Fin

BUEN FIN applies to online sales (ETN App and website) and the telephone contact center. Purchases can be made using any payment method.
Not valid for sales at ETN ticket offices, ETN-owned sales points, or external sales channels.
On routes defined for BUEN FIN, open tickets cannot be sold—only confirmed ones. Open tickets may be sold but at the regular adult fare.
BUEN FIN fares do not apply and cannot be combined with other discounts or promotions.
BUEN FIN fares are personal and non-transferable. To validate the fare, the customer must present an official ID before boarding. If this requirement is not met, the Full Fare must be paid.
The period to purchase bus tickets and obtain the BUEN FIN fare begins at the first minute of the day following the inquiry and extends up to one month later. If no advance fare is available, a 10% discount applies for one-way online purchases and 10% for round-trip purchases made online or at the ticket office.
Fares and discounts are always subject to availability.
BUEN FIN fares do not apply to tickets purchased with INAPAM, child, student, teacher benefits, or open tickets.
Doters point accumulation for tickets purchased under the BUEN FIN fare will be calculated based on the amount paid via cash, bank card, or any other payment method (excluding points). Doters points earned may be used as a payment method and will follow the same policies and restrictions as Doters Point Payments.
Passengers who miss their trip and arrive at the terminal within 30 minutes of their scheduled departure will be rebooked at no cost on the next available departure. If they arrive after 30 minutes or wish to travel later or on another day, 50% of the adult fare will be charged.

Referenced Payment Policies – BUEN FIN:

For references generated by the system for BUEN FIN transactions, the customer will have 24 hours to complete the corresponding payment.
Payment for Full Fare travel reservations may be made up to 24 hours before the bus departure.
For reservations involving both BUEN FIN and Full Fare transactions, the customer will have 24 hours to complete the corresponding payment.
After the mentioned timeframes, without exception, the reservation will be automatically canceled by the system and the seat will be released for sale.
BUEN FIN fares are personal and non-transferable. To validate the fare, the customer must present an official ID before boarding the bus. If this requirement is not met, the Full Fare must be paid.
The customer may change service class, date, and time. For Advance Traveler fares, passenger name changes are not allowed. The customer must pay the difference based on the current fare at the ticket counter at the time of travel.

Ticket Exchange Policies:

Passenger name changes are not allowed for BUEN FIN fares.
Travel itinerary changes (date or time) can be made directly on the website (www.etn.com.mx) in the “modify your itinerary” section, or at ETN ticket counters and/or sales points by presenting the boarding pass and a valid official ID. Each ticket is limited to a maximum of two changes.
If the current fare at the time of the schedule change is higher than the BUEN FIN fare paid, the customer must pay the difference between the paid fare and the current fare. This payment may be made using the same method as the original transaction. All payment methods apply.
If the current fare at the time of the schedule change is lower than the BUEN FIN fare paid, no refunds will be issued.
Cancellations are not accepted for BUEN FIN fares.
All payment methods are accepted on the website.
Seats are subject to availability. Check availability at www.etn.com.mx and ETN App.
For questions and comments, contact our customer service center at 800 8000 386, Option 1.

Referenced Payment Policies – BUEN FIN:

Purchase period from - to - of -- 2025.
Valid for travel from --- of --- to -- --- ---- and from -- --- to -- --- of 2025.
Discounts of up to 45%.