Terms and Conditions – 1 Click Offers

1 Click Offers

  1. 1 Click Offers apply to online sales (ETN App and website) and the telephone contact center. Purchases can be made using any payment method.

  2. Not valid for sales at ticket offices, ETN-owned sales points, or external sales channels.

  3. On routes defined for 1 Click Offers, open tickets cannot be sold—only confirmed ones. Open tickets may be sold but at the regular adult fare.

  4. 1 Click Offer fares do not apply and cannot be combined with other discounts or promotions.

  5. 1 Click Offer fares are personal and non-transferable. To validate the fare, the customer must present an official ID before boarding. If this requirement is not met, the full fare must be paid.

  6. The period to purchase bus tickets and obtain the 1 Click Offer fare begins at the first minute of the day following the inquiry and extends up to one month later. If no advance fare is available, a 10% discount applies for one-way online purchases and 10% for round-trip purchases made online or at the ticket office.

  7. Fares and discounts are always subject to availability.

  8. The 1 Click Offer fare does not apply to tickets purchased with INAPAM, child, student, teacher benefits, or open tickets.

  9. Doters point accumulation for tickets purchased under the 1 Click Offer fare will be calculated based on the amount paid via cash, bank card, or any other payment method (excluding points). Doters points earned may be used as a payment method and will follow the same policies and restrictions as Doters Point Payments.

  10. Passengers who miss their trip and arrive at the terminal within 30 minutes of their scheduled departure will be rebooked at no cost on the next available departure. If they arrive after 30 minutes or wish to travel later or on another day, 50% of the adult fare will be charged.

Referenced Payment Policies – 1 Click Offers:

  1. For references generated by the system for 1 Click Offer transactions, the customer will have 24 hours to complete the corresponding payment.

  2. Payment for Full Fare travel reservations may be made up to 24 hours before the bus departure.